back office services

We offer a number of back office functions designed to take the strain from your current sales team. Why should your sales staff be taking time away from sales to do your housekeeping? From after sales care, courtesy calls and customer support all the way through to secretarial services, we can undoubted fit your needs.

Travel and Medicals highly trained operators are able to perform a number of duties on your behalf, some are listed below.

Appointment Setting

Let us take the initial steps in the sales procedure. Our operators will make contact with your prospective clients and aim to generate solid leads. We then pass these hot leads over to your for your experienced sales team to take further. Your sales team end up only investing time on the calls that matter.

B2C and B2B Sales Calls

Do you have a new service or product in the offering? Why not let us talk with your client base and inform them of the latest offers and opportunities available to them. We can then fulfil the order or pass the call over (meeting your criteria) to your sales team.

Database Cleansing

Don’t let your data decay. How often do you have the time to check the details of all your customers? Let us make contact with your customers to ensure you have their correct details.

Market Research/Survey Calls

Thinking of offering a new service? Why not conduct a survey on your existing clients or proposed consumer base to feel the market? Our management team will construct a questionnaire to capture all the data you require to be able to make informed decisions on whatever your service or product offering may be.


We can call your renewal prospects in good time to arrange a seamless renewal of whatever service or product they may have. Why waste your valued sales team who could be busy working on new sales for such a routine task?

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Travel and Medical Insurance Services Ltd.
West House, 46 High Street, Orpington, Kent, BR6 0JQ
Telephone: +44 (0)845 058 8000 | Facsimile: +44 (0)845 053 3000

Travel and Medical Insurance Services Limited is authorised and regulated by the Financial Services Authority (FSA), Firm Reference Number 311274 and is a member of the Association of Travel Insurance Intermediaries (ATII).